Refund Policy

Last updated: May 25, 2024

1. Introduction

At CS Money Tracker, we strive to ensure complete satisfaction with our CS:GO skin analytics services. This Refund Policy outlines our procedures regarding refunds for subscription purchases and other paid services offered through our website.

By purchasing any subscription or service from CS Money Tracker, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.

2. Refund Eligibility

2.1 Subscription Refunds

We offer refunds for premium subscription purchases under the following conditions:

  • 14-Day Cooling-Off Period: For new subscribers, we offer a 14-day money-back guarantee from the date of initial subscription purchase. During this period, you may request a full refund if you are not satisfied with our services.
  • Service Unavailability: If our services experience significant downtime (more than 24 consecutive hours) or technical issues that prevent you from accessing core features, you may be eligible for a prorated refund for the affected period.
  • Billing Errors: If you have been incorrectly charged or billed multiple times for the same subscription period, you are eligible for a refund of the duplicate or incorrect charges.

2.2 Non-Refundable Items

The following are generally not eligible for refunds:

  • Subscription periods that have already been partially or fully utilized beyond the 14-day cooling-off period
  • Add-on features or one-time purchases after they have been activated or used
  • Subscriptions canceled after the 14-day cooling-off period
  • Accounts that have violated our Terms and Conditions

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Log in to your CS Money Tracker account
  2. Go to "Account Settings" > "Billing" > "Request Refund"
  3. Complete the refund request form, providing:
    • Your purchase date
    • Order/transaction ID
    • Reason for requesting a refund
    • Any relevant details or documentation supporting your request
  4. Submit your request

Alternatively, you can contact our support team directly at support@csmoney-tracker.com with the subject line "Refund Request" and include the information listed above.

3.2 Refund Request Timeframe

Refund requests must be submitted within the following timeframes to be considered:

  • For the 14-day cooling-off period: within 14 days of the initial purchase
  • For service unavailability: within 7 days of the service disruption
  • For billing errors: within 30 days of the incorrect charge

4. Refund Processing

4.1 Review Process

Upon receiving your refund request, our team will:

  1. Review your account history and subscription details
  2. Verify the eligibility of your refund request based on the criteria outlined in this policy
  3. Investigate any service issues or billing errors claimed in your request
  4. Make a determination regarding your refund eligibility

4.2 Processing Time

We aim to process all refund requests within 5-7 business days of receipt. Once approved:

  • The refund will be issued to the original payment method used for the purchase
  • You will receive an email confirmation when the refund has been processed
  • Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account

4.3 Partial Refunds

In some cases, we may issue partial refunds based on:

  • The proportion of the subscription period that has already been used
  • The specific features or services that were unavailable during service disruptions
  • Other relevant factors determined by our refund review team

5. Subscription Cancellation

5.1 Cancellation vs. Refund

Canceling your subscription is different from requesting a refund:

  • Cancellation stops future recurring payments but does not refund payments already made
  • After cancellation, you will continue to have access to premium features until the end of your current billing period
  • Canceling your subscription does not automatically qualify you for a refund of the current billing period

5.2 How to Cancel Your Subscription

To cancel your subscription:

  1. Log in to your CS Money Tracker account
  2. Go to "Account Settings" > "Billing" > "Subscription"
  3. Click on "Cancel Subscription"
  4. Follow the prompts to confirm cancellation

Once canceled, your subscription will not renew at the end of the current billing period, but you will retain access until that time.

6. Special Circumstances

6.1 Promotional Subscriptions

For subscriptions purchased with special promotions, discounts, or coupon codes:

  • Refunds may be limited to the actual amount paid after discounts
  • Some promotional offers may have specific non-refundable terms, which will be clearly stated at the time of purchase

6.2 Account Termination

If your account is terminated due to violations of our Terms and Conditions:

  • You may not be eligible for a refund of any current subscription period
  • Each case will be reviewed individually based on the severity and nature of the violation

6.3 Major Service Changes

In the event of significant changes to our service offerings or features:

  • We may, at our discretion, offer prorated refunds to subscribers significantly affected by the changes
  • Notification of eligibility for such refunds will be communicated via email

7. Exceptions and Appeals

7.1 Case-by-Case Evaluation

We understand that unique circumstances may arise that are not specifically covered by this policy. In such cases, we may evaluate refund requests on a case-by-case basis, taking into account:

  • The specific circumstances of the request
  • Your history as a customer
  • Technical or service issues that may have affected your experience

7.2 Refund Denial Appeals

If your refund request is denied and you believe it should be reconsidered:

  1. You may submit an appeal within 14 days of the denial
  2. Email appeals@csmoney-tracker.com with the subject line "Refund Appeal"
  3. Include your original refund request details and any additional information supporting your appeal
  4. Appeals will be reviewed by a senior member of our support team

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify registered users of significant changes via email.

For refund requests, the policy in effect at the time of purchase will apply.

9. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

  • Refund Support Email: support@csmoney-tracker.com
  • General Inquiries: info@csmoney-tracker.com
  • Phone: +447029887133
  • Address: 288 Wilkinson Ranch, Whiteview, AL3 8RN, United Kingdom

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.